Course Cancellation & Refund Policy
We offer a 14-day refund policy on our courses and a refund will be issued if:
- You have requested it within the 14-day cooling-off period;
- You have not completed (or attempted to complete) the course(s) and any assessments;
- You have not received a Certificate of Achievement or Statement of Participation (whether digital or physical) on the course.
Please note that all refunds will incur a 25% administrative fee, along with any applicable card processing fees based on your chosen payment method. Additionally, our system tracks and timestamps any downloaded manuals and digital access; if you have downloaded these materials, your right to a refund will be waived.
Once your access to the paid course is revoked, you will no longer be able to enter any part of the course, participate in tests, or receive either a digital or printed certificate for that course run. The course is considered to have begun as soon as you access the online learning materials or download any course resources. The system logs all access to online resources and downloads of manuals, which terminates your cancellation period and is regarded as participation in the course. If you meet the necessary criteria, any approved refund of fees will be issued minus our reasonable expenses of 25% of the total course fee.
How to request a refund
When requesting a refund, there are a few important steps to follow to ensure a smooth process. The first step is to direct your request to the appropriate channel, in this case, contacting us at info@makeupbayy.co.uk. Ensure that you include your email address and order number in order to provide the necessary information for us to locate your purchase. When composing your email, it is recommended to be clear and concise about your refund request. Provide a brief description of why you are requesting a refund, we will then check your request is for a valid reason. Including this information will help the us to understand your issue and respond more effectively. Subject to meeting the requirements, any agreed refund of fees would be minus our reasonable costs.
When and how we issue refunds
Upon determining that a cancellation or refund is due to you under these Terms, we will issue such refund or cancellation within 14 days of:
- our receipt of the returned Product(s); or
- our confirmation that such refund or cancellation is due to you otherwise than through return of the Products.
If you are entitled to a refund we will refund you on the credit card or debit card used by you to pay for the Product(s).
Under UK law, you may have the right to cancel or request a refund under certain circumstances, in accordance with this policy.
Email us if you have any queries or are still unsure as to how it all works at info@makeupbayy.co.uk
ACCOUNT ACCESS
After creating an account, you will retain access to course materials as long as your account remains active. However, accounts that have not been logged into for over 12 months will be automatically deleted from the system, resulting in the loss of access to your courses and downloads. This policy helps ensure our website and learning platform operate efficiently. Please note that we will retain your transaction history for accounting purposes.
Additionally, any course purchases must be utilised for practical training within 24 months (2 years) from the date of purchase; otherwise, you will need to re-enroll and pay the course fee again.
Insurance
Please ensure you can get insurance before purchasing the course, we do not offer refunds after the course if you can not obtain insurance or if you change your mind.
It is each delegate’s own responsibility to source adequate insurance cover after the training has been completed, in order to practice.
The Studio by Makeup Bayy The Academy reserve the right to withhold certificates of attendance from any delegate whom they deem not suitable to practice. We try very hard to ensure everyone passes the courses. We must always hold client safety at the top of our priorities.
If you require further training, you will pay the full cost to return, and no refunds are given.
PRACTICAL SESSION MODELS
• The model numbers each day will depend on availability, clinical indications presented and cancellations on the day.
• No refunds are given due to lack of model availability however alternative practical sessions will be arranged on a case by case basis.
• Specific treatment areas cannot be guaranteed as this is based on clinical indications presented on the day.
• A delegate is able to bring their own models however treatments performed on them will not be exclusive to the delegate.
• A delegate is responsible for the after care and follow ups of any models brought in by themselves.
• Models brought in by delegates are charged the same as the standard model pricing, which can vary at The Studio by MB’s discretion
• Model after care is the joint responsibility of the delegate and their group on the day, and the trainer on the day, and they are expected to assist with management of the complication as part of the learning process.
IMPORTANT: ALL PRACTITIONERS NEED TO BE BE UPTO DATE WITH THEIR RELEVANT REGULATIONS
We endeavor to keep you informed of any industry updates that we become aware of, however, training providers are not obliged to inform candidates of regulated activities and they should seek independent advice from their regulatory body should they have any questions.
If you provide cosmetic and aesthetic services, you need to be conscious of your obligations, even if the legislation and guidance is not clear.
It is best to err on the side of caution. If there is any doubt as to whether the service you or your organisation provide requires you to be CQC registered, you should contact CQC to make an enquiry and record their response in writing.
Policy edited and updated 10.09.2024 – Previous policy can be viewed upon request