Refunds, Terms & Conditions

The Studio Training Ltd

Please read these Terms & Conditions carefully before booking.

By enrolling onto a course with The Studio Training Ltd, you confirm that you have read, understood and agreed to the terms applicable to your chosen course.

Nothing within these Terms & Conditions affects your statutory consumer rights.

1. Booking Fees & Payments

All booking fees are non-refundable and non-transferable, subject to your statutory rights and the cancellation provisions set out within these Terms & Conditions.

Payment of a booking fee secures your course place and creates a binding agreement between you and The Studio Training Ltd.

Courses may be paid in full or through an agreed payment plan. Where a payment plan is selected, you are agreeing to pay the full course fee, subject to any statutory cancellation rights that may apply.

Failure to maintain agreed payments may result in:

Suspension or removal of course access
Suspension of training or assessment
Certification being withheld where appropriate
Outstanding balances being pursued

Missed instalments may incur a £25 administration fee where applicable.

We accept payment through methods including bank transfer, card, Klarna, Clearpay and PayPal. Third-party payment providers operate under their own terms and are not controlled by The Studio Training Ltd.

2. Course Types

We provide two different types of training and different terms apply to each.

CPD Courses

CPD courses are:

Flexible, skill-based training
Not Ofqual-regulated qualifications
Delivered through online, blended and/or classroom learning depending on the course
Subject to course-specific practical and completion requirements

Ofqual-Regulated Qualifications (Qualifi)

Qualifi programmes are:

Ofqual-regulated qualifications
Registered with an awarding organisation
Structured programmes involving formal assessment and verification
Subject to awarding organisation requirements and qualification timeframes

Once a learner has been registered with the awarding organisation, the registration cannot ordinarily be reversed and the cancellation provisions in Section 3 apply.

3. Cooling-Off Period, Cancellations & Refunds

A statutory 14-day cooling-off period may apply to eligible individual consumer bookings made at a distance, subject to the exceptions and requirements applying to digital content and services.

CPD Courses

Where you request immediate access to digital course content during the 14-day cooling-off period, you will be asked to:

Expressly consent to digital content being supplied immediately; and
Acknowledge that you will lose your statutory right to cancel once supply of that digital content begins.

Where the required consent and acknowledgement have been provided and digital content has been supplied, the statutory right to cancel that digital content is lost.

Where the statutory cancellation right remains applicable and a valid cancellation is made within the cooling-off period, any refund will be dealt with in accordance with applicable consumer law.

Outside any applicable statutory cancellation right, CPD course fees and booking fees are subject to the cancellation provisions contained within these Terms & Conditions.

Ofqual-Regulated Qualifi Courses

Where an applicable statutory cooling-off period has expired, or any applicable cancellation right has otherwise ended, a Qualifi course cannot be cancelled once the learner has been registered with the awarding organisation.

Once registered:

The qualification is non-cancellable
Awarding organisation registration/enrolment costs will have been committed
The full agreed course fee remains payable
Choosing not to continue with the qualification does not cancel the payment agreement

This applies whether the course was paid in full or through an instalment/payment plan.

4. Course Timeframes & Access

CPD Courses

Unless otherwise stated:

Online course access is typically provided for 12 months
Practical training must be completed within 18 months
Accounts inactive for 12 months may be removed
Re-enrolment and additional fees may be required where access or completion periods expire

Learners are responsible for completing theory, practical training and required assessments within the applicable timeframe.

Ofqual-Regulated Qualifi Courses

Qualifi qualifications have defined registration and completion periods.

Depending on the qualification, learners will typically have up to 12 months to complete their programme unless otherwise stated.

Extensions:

Are not automatic
Must be agreed by The Studio Training Ltd
May be subject to additional fees
May be subject to awarding organisation requirements and registration limits

5. Training Date Changes & Rescheduling

Once a classroom, practical or assessment date has been confirmed, that date is reserved for the learner.

14 Days or More Notice

Where at least 14 days’ notice is provided, the learner may move their practical or assessment date to another available date without a rebooking fee.

Between 7 and 13 Days’ Notice

Where between 7 and 13 days’ notice is provided, a £150 rebooking fee will apply.

Less Than 7 Days’ Notice

Where less than 7 days’ notice is provided, the cancellation will be treated as a late cancellation.

Additional charges may apply where they reasonably reflect trainer/assessor time, facilities, models, products, consumables, administration or other losses resulting directly from the cancellation.

All replacement dates are subject to availability and must fall within the learner’s applicable course completion timeframe.

Course places are non-transferable between learners unless expressly agreed otherwise by The Studio Training Ltd.

6. Less Than 24 Hours’ Notice & No-Shows

Practical and assessment places require advance preparation and reserve trainer or assessor time that could otherwise have been offered to another learner.

CPD Courses

Cancellation with less than 24 hours’ notice, or failure to attend without notice, will be treated as a no-show.

Where the training place cannot reasonably be filled at such short notice, the full fee attributable to the booked training session may be retained or remain payable where this reasonably reflects the loss incurred by The Studio Training Ltd.

A further fee may be required before another practical training date is booked.

A no-show does not automatically cancel the remainder of the learner’s course or any outstanding payment obligations.

CPD course refunds are only available within an applicable cooling-off period where the learner retains a statutory right to cancel.

Ofqual-Regulated Qualifi Courses

Failure to attend a Qualifi practical or assessment day does not cancel the qualification or the learner’s registration.

Once registered:

The qualification cannot ordinarily be cancelled
Full payment remains due
Failure to attend does not remove the learner’s obligation to pay the full agreed course fee

Where a learner cancels an assessment/practical session with less than 24 hours’ notice or fails to attend, additional assessment or practical fees may apply before another date is arranged.

This may include additional assessor, practical, administration and/or internal quality assurance costs.

Where we are able to fill a cancelled training place or otherwise reduce our loss, this may be taken into account when determining applicable cancellation charges, in accordance with consumer law.

Exceptional Circumstances

We understand that genuine emergencies and exceptional circumstances can occur.

Please contact us as soon as reasonably possible. Exceptional circumstances may be considered at our discretion and reasonable supporting evidence may be requested.

Consideration of exceptional circumstances does not automatically mean that cancellation or rebooking charges will be waived.

7. Changes or Cancellations by The Studio Training Ltd

In exceptional circumstances, The Studio Training Ltd may need to change a training date, trainer, assessor, venue or other reasonable element of course delivery.

This may include circumstances such as:

Trainer or assessor illness
Severe weather
Emergencies
Circumstances outside our reasonable control

Where a training or assessment date must be cancelled by us, an alternative date will be offered.

Where we are unable to provide the contracted service, your statutory rights remain unaffected.

The Studio Training Ltd is not responsible for additional costs such as travel, accommodation, childcare or loss of earnings except where liability cannot lawfully be excluded.

We recommend that learners travelling for training make appropriate arrangements and consider suitable travel insurance where necessary.

8. Attendance & Professional Conduct

Learners are expected to:

Arrive on time
Attend in appropriate professional attire where required
Follow clinic, training and safety procedures
Behave professionally
Treat staff, models and other learners respectfully
Follow reasonable instructions given by trainers and assessors

The Studio Training Ltd reserves the right to remove a learner from a training or assessment environment where their behaviour presents a safety risk, is seriously disruptive, abusive or breaches relevant policies.

Where removal results from the learner’s own serious misconduct, refunds will not ordinarily be provided and outstanding contractual payments may remain due, subject to applicable consumer law.

9. Assessments, Practical Competency & Certification

Completion of course content does not automatically guarantee certification.

CPD Courses

Learners must demonstrate the knowledge and/or practical competency required by the individual course.

Certification may be withheld until the required standard and assessment requirements have been met.

Ofqual-Regulated Qualifi Courses

Learners must meet the assessment criteria specified within the qualification.

Assessment may include:

Written assignments
Practical observations
Professional discussions
Oral questioning
Reflective work
Other evidence required by the qualification

Learner work may be subject to internal quality assurance and external verification.

Additional assessment or reassessment fees may apply where further assessment outside the provision included within the course is required.

Current indicative fees include:

Examinations: £200
Additional assessment days: up to £500

Any applicable fee will be communicated before the additional assessment is arranged.

10. Academic Integrity, AI & Plagiarism

All submitted work must demonstrate the learner’s own knowledge and understanding.

Artificial intelligence may be used for appropriate research and learning support where permitted, but must not be used to falsely represent AI-generated work as the learner’s own knowledge or assessment evidence.

Where required, AI use must be declared.

Academic misconduct, plagiarism or inappropriate use of AI may result in:

Work being returned for resubmission
Further questioning or assessment
Sanctions permitted by the relevant assessment policy
Removal from the programme in serious cases

Qualifi learners are additionally subject to applicable awarding organisation requirements.

11. Online Learning, Accounts & Course Materials

Course access and materials must not be shared with another individual.

Unauthorised access, distribution or sharing may result in suspension or termination of course access and may constitute an infringement of our intellectual property rights.

All manuals, videos, assessments, graphics, learning resources and other original course materials remain the intellectual property of The Studio Training Ltd or the relevant third-party rights holder.

They must not be copied, reproduced, resold, distributed or used to create or deliver training without prior written permission.

12. Insurance, Scope of Practice & Regulation

Learners are responsible for:

Checking their eligibility for appropriate professional insurance
Ensuring their existing qualifications meet insurer requirements
Working within their competence and scope of practice
Understanding any licensing, professional or regulatory requirements applicable to them
Ensuring they comply with applicable medicines, prescribing and professional requirements

Completion of a course does not guarantee that an individual insurer will provide cover.

The Studio Training Ltd does not:

Determine an individual’s legal scope of practice
Guarantee insurance eligibility
Provide regulatory approval
Guarantee that a qualification or CPD course will meet every future regulatory or licensing requirement

A learner’s inability to obtain insurance after purchasing or completing training does not itself create a right to a refund outside their statutory or contractual cancellation rights.

13. Models

Where practical training requires models, The Studio Training Ltd may assist with arranging suitable models.

Models are not guaranteed unless expressly confirmed as part of the course.

Learners may be asked or permitted to provide their own suitable model.

Where products or consumables are required, a model/product fee may apply.

Model fees already incurred or allocated may be non-refundable where the associated costs have already been committed, subject to applicable consumer law.

14. Qualifi Registration

Learners enrolling onto an Ofqual-regulated Qualifi qualification must provide all requested enrolment information, which may include:

Valid photographic identification
Previous qualification certificates
Evidence of prerequisites
Additional information required for registration

Registration cannot be completed until the required documentation has been received and accepted.

Once registration with the awarding organisation has been completed and any applicable statutory cancellation right has ended:

The qualification cannot ordinarily be cancelled
The full agreed course fee remains payable
Stopping study or failing to attend does not cancel the learner’s financial obligations

15. Complaints & Appeals

Complaints should be submitted in writing to:

info@makeupbayy.co.uk

Complaints and appeals will be managed in accordance with our applicable internal policies and, where relevant, awarding organisation requirements.

16. Data Protection

The Studio Training Ltd processes personal information in accordance with applicable UK data protection legislation, including UK GDPR.

Information may be processed where necessary for:

Course administration
Learner communication
Assessment
Certification
Awarding organisation registration
Quality assurance
Legal and regulatory obligations

Further information is available within our applicable privacy documentation.

17. Health, Safety & Safeguarding

Learners must comply with all applicable:

Health and safety procedures
Infection prevention and control requirements
Sharps procedures
Safeguarding expectations
Clinic and practical training rules

Accidents, incidents, exposures or safety concerns must be reported immediately to the trainer or appropriate member of staff.

Learners should not attend practical training where illness may create an unreasonable infection risk to staff, learners or models.

18. Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability that cannot legally be excluded under consumer law.

Subject to this, The Studio Training Ltd is not responsible for losses arising from a practitioner’s subsequent independent use or misuse of techniques taught during training.

Learners remain responsible for working safely, within their competence, insurance and applicable professional requirements following completion of training.

The Studio Training Ltd will not ordinarily be responsible for indirect or consequential losses such as loss of earnings, travel or accommodation costs arising from circumstances outside our reasonable control.

19. Events Outside Our Reasonable Control

The Studio Training Ltd will not be responsible for delays or failure to provide training at the originally scheduled time where this results from circumstances outside our reasonable control, including:

Severe weather
Serious illness or emergency
Government restrictions
Significant transport disruption
Other events that could not reasonably have been prevented

Where reasonably possible, affected training will be rearranged.

Your statutory rights remain unaffected.

20. Agreement

By completing a booking or enrolment, you confirm that you:

Have read these Terms & Conditions
Understand whether you are enrolling onto a CPD course or an Ofqual-regulated Qualifi qualification
Understand the payment and cancellation provisions applying to your course
Agree to comply with applicable course and assessment requirements
Agree to be bound by these Terms & Conditions, subject always to your statutory rights

21. Updates to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, policies, awarding organisation requirements or applicable law.

The terms applicable to a particular booking will be determined in accordance with the contract entered into with the learner and applicable law. Updating the website does not retrospectively remove statutory or contractual rights that already apply to an existing booking.

Contact

The Studio Training Ltd
35a–39 Church Road
Gatley
SK8 4NG

Email: info@makeupbayy.co.uk
Telephone: 07498 070505

Car Parking:
There is on-street parking directly opposite The Studio, although these spaces do tend to fill up early in the morning.
There is also a car park a little further down the road, opposite Piccolo restaurant, which is £2 for up to 8 hours.
Additionally, there is more on-street parking available down the side of Costa Coffee.

Parking fees may apply, and parking is at your own risk.