07498070505

Refunds, Terms & Conditions

THE STUDIO TRAINING – TERMS & CONDITIONS

Please read these terms and conditions carefully before booking a course with The Studio Training. By booking your place on a course, you acknowledge and agree to abide by the following terms and conditions.

1. Booking Fees and Payments

Any booking fee paid toward a course constitutes a binding contractual agreement. All booking fees are non-refundable and non-transferable, whether paid via the website or direct bank transfer.

You may pay in full or via an instalment plan. Regardless of the payment method, once enrolled, you are responsible for paying the full course fee in full.

Payment methods include direct bank transfer, PayPal, ClearPay and Klarna. These are external finance providers and not connected to The Studio Training.

2. Cancellation Policy (General Courses)

If you need to cancel your place, you must provide at least 10 days’ written notice from the date of enrolment (the date you make your first payment).

Course fees are non-refundable and non-transferable unless exceptional circumstances are approved by The Studio Training.

Failure to attend agreed tuition dates will result in:

  • £250 fee per educator for 1:1 training with less than 48 hours’ notice

  • £850 fee for missing final exam dates

Regardless of completion status, the full course fee remains payable.

3. Course Cancellation by The Studio

If The Studio Training must cancel a course due to low numbers or circumstances beyond our control, we will transfer you to another date wherever possible.

4. Course Criteria and Assessments

If you do not meet the required standards, you may be required to re-attend.

  • First reassessment: free

  • Second or further reassessments: £75 each up to £275 per day

If you are deemed unsafe or lack competency, you will not be permitted to proceed and no refund will be issued.

Our priority is the safety and competence of all learners.

5. OFQUAL and CPD Course Access

Access is available for 365 days unless otherwise stated.

The Studio will make efforts to provide models; however, you may be required to supply your own.
Models pay a non-refundable fee.

For academic courses (teaching, assessing, IQA), you must arrange your own microteach learners, resources and equipment.

All attendees must:

  • Be 18+

  • Agree to being video recorded

  • Be available for EQA interviews or observations if requested

The external awarding body (EQA) has the right to withhold your certificate.

6. Presentation & Professional Conduct

You agree to:

  • Attend in professional attire (scrubs, uniform, appropriate dress)

  • Wear enclosed footwear

  • Tie hair back if required

  • Keep phones on silent

  • Treat tutors and peers respectfully

  • Arrive on time

  • Keep your workspace clean

  • Complete and file all consultation forms correctly

7. Communication Expectations

Emails will be answered within 48 hours.

For Qualifi courses, all written work must be uploaded to PLATOPRO.

8. Appeals & Complaints

You must follow the official complaints procedure provided upon registration.
Alternative complaint routes will not be responded to.

9. Parking

Parking is available near The Studio.

Parking fees may apply, and parking is at your own risk.

10. Insurance

The Studio accepts no responsibility and provides no refunds if:

  • You cannot obtain insurance

  • Your insurer or underwriter declines cover

  • You change your mind after training

It is your responsibility to check insurance suitability before purchasing.

The Studio may withhold certificates from learners deemed unsafe or not competent to practise. Further training must be paid for in full.

11. Portfolio Retention

We must retain learner folders for up to three years for awarding-body quality assurance.

12. CQC Requirements (Important – Please Read)

It is the learner’s responsibility to understand legal and regulatory requirements relating to IV vitamin therapy, NAD+ therapy and other clinical or wellness treatments.

For practitioners with a registered pin (NMC, GMC, HCPC, GPhC), CQC registration may be required depending on treatment type and practice setting.

The Studio Training:

  • Does not provide CQC registration

  • Does not advise on whether you personally require CQC

  • Does not accept liability for any CQC-related issues

  • Does not allow our address to be used for registration

  • Is not responsible if you cannot practise due to CQC or regulatory requirements

Learners must confirm requirements with:

  • Their insurer

  • Their regulatory body

  • Their prescriber or clinical supervisor

  • The CQC directly

No refunds will be given if you later discover you require CQC registration or additional qualifications.

13. Regulated Course Enrolment (Qualifi)

After checkout, you must download your Student Registration Form, then email it to info@makeupbayy.co.uk with:

  • Valid in-date ID (passport or driving licence)

  • Required certificates

Awarding-body registration will only be completed once documents are received.

Your course time limit begins only upon registration approval.

Once registered, you will receive:

  • Coursework and theory

  • Deadlines

  • Student handbook

  • Information on extensions (subject to awarding-body rules and fees)

14. Cooling-Off Period for Online Courses

Refunds within 14 days will only be issued if:

  • No materials have been downloaded

  • No online content has been accessed

  • No assessments have been attempted

  • No certificate has been issued

Once materials are accessed, your cancellation period ends.

A 25 percent admin fee applies to approved refunds, plus payment provider fees.

15. Account Access CPD Courses

Accounts inactive for 12 months will be deleted.
Access to downloaded materials will be lost.

Practical sessions must be completed within 18 months of purchase or full re-enrolment is required.

16. Practical Session Cancellation Policy

14 days or more:

Free reschedule.

7 days or less:

£150 rebooking fee.

Less than 24 hours or no show:

No refund. Extenuating circumstances may be considered.

If The Studio cancels due to illness, emergencies or weather, alternative dates will be offered.

The Studio is not responsible for travel costs, accommodation or loss of earnings.

If travel warnings are issued by authorities, non-attendance fees may be waived.

17. Train to Teach Package Terms

  1. No specific result or outcome is guaranteed.

  2. Learners are responsible for ensuring suitability before enrolment.

  3. Payment plans must be completed in full. Defaults may be passed to debt recovery.

  4. Access will be revoked if payments fail. No refunds issued.

  5. Digital products and events are non-refundable.

  6. All materials remain the intellectual property of The Studio and must not be copied or shared.

18. Agreement

By booking a course with The Studio Training, you confirm that you have read, understood and agreed to all terms and conditions in this document.

Modifications and Amendments:

The Studio reserves the right to modify, amend, or update these terms and conditions at any time without prior notice.
The customer agrees to review the terms and conditions periodically and be bound by the latest version.
Reasonable changes to the course schedule may also be made at any time without prior warning.

Top