Course Cancellation & Refund Policy
Please be advised that any deposit paid toward a course constitutes a binding contractual agreement. As such, all deposits are non-refundable and non-transferrable, regardless of whether they are paid through the website or directly into the business account. This ensures clarity and fairness in our reservation and payment processes.
We offer a 14-day refund policy on our courses and a refund will be issued if:
- You have requested it within the 14-day cooling-off period;
- You have not completed (or attempted to complete) the course(s) and any assessments;
- You have not received a Certificate of Achievement or Statement of Participation (whether digital or physical) on the course.
Please note that all refunds will incur a 25% administrative fee, along with any applicable card processing fees based on your chosen payment method. Additionally, our system tracks and timestamps any downloaded manuals and digital access; if you have downloaded these materials, your right to a refund will be waived.
Once your access to the paid course is revoked, you will no longer be able to enter any part of the course, participate in tests, or receive either a digital or printed certificate for that course run. The course is considered to have begun as soon as you access the online learning materials or download any course resources. The system logs all access to online resources and downloads of manuals, which terminates your cancellation period and is regarded as participation in the course. If you meet the necessary criteria, any approved refund of fees will be issued minus our reasonable expenses of 25% of the total course fee.
How to request a refund
When requesting a refund, there are a few important steps to follow to ensure a smooth process. The first step is to direct your request to the appropriate channel, in this case, contacting us at info@makeupbayy.co.uk. Ensure that you include your email address and order number in order to provide the necessary information for us to locate your purchase. When composing your email, it is recommended to be clear and concise about your refund request. Provide a brief description of why you are requesting a refund, we will then check your request is for a valid reason. Including this information will help the us to understand your issue and respond more effectively. Subject to meeting the requirements, any agreed refund of fees would be minus our reasonable costs.Â
When and how we issue refunds
Upon determining that a cancellation or refund is due to you under these Terms, we will issue such refund or cancellation within 14Â days of:
- Our receipt of the returned Product(s); or
- Our confirmation that such refund or cancellation is due to you otherwise than through return of the Products.
If you are entitled to a refund we will refund you on the credit card or debit card used by you to pay for the Product(s).
Under UK law, you may have the right to cancel or request a refund under certain circumstances, in accordance with this policy.
Email us if you have any queries or are still unsure as to how it all works at info@makeupbayy.co.uk
ACCOUNT ACCESS
After creating an account, you will retain access to course materials as long as your account remains active. However, accounts that have not been logged into for over 12 months will be automatically deleted from the system, resulting in the loss of access to your courses and downloads. This policy helps ensure our website and learning platform operate efficiently. Please note that we will retain your transaction history for accounting purposes.
Additionally, any course purchases must be utilised for practical training within 24 months (2 years) from the date of purchase; otherwise, you will need to re-enroll and pay the course fee again.
14-Day Cancellation Notice: We believe in flexibility! If you find yourself needing to cancel your practical session, simply notify us via email at least 14 days prior to your scheduled date. As long as your cancellation is within this timeframe, there will be no charge for rescheduling, and you can easily rebook your session at a more convenient time.
Late Cancellations (7 Days or Less Notice): In cases where you must cancel your booking with 7 days or less notice, we completely understand that life can be full of surprises. However, due to the limited number of slots available in our courses, a re-booking fee of £50 will apply to cover administrative costs and ensure that we can offer spots to other eager participants. Please appreciate that this policy helps us manage our resources effectively.Â
No Show Policy (Less than 24 Hours Notification): If you fail to attend your scheduled session without giving prior notice, it will be considered a “no show.” We keep a low student-to-trainer ratio to optimise the learning experience, and each absence represents a lost opportunity for another participant. As a result, if you do not notify us of your absence or if your notice is given within 24 hours, your course fee will not be refunded. This policy allows us to accommodate other interested participants. If you are facing extenuating circumstances, such as illness or the illness of a family member, please reach out to us. We are here to assist you as best as we can and may be able to provide alternatives. Â
Cancellations and Changes to Training by The StudioÂ
Insurance
Please ensure you can get insurance before purchasing the course, we do not offer refunds after the course if you can not obtain insurance or if you change your mind.
It is each delegate’s own responsibility to source adequate insurance cover after the training has been completed, in order to practice.
The Studio reserves the right to withhold certificates of attendance from any delegate whom they deem not suitable to practice. We try very hard to ensure everyone passes the courses. We must always hold client safety at the top of our priorities.
 If you require further training, you will pay the full cost to return, and no refunds are given.
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Train to Teach Package:
- Suitability and Learning Outcome:
  1.1 The Academy does not guarantee any specific learning outcome or results from participating in the programs or products.
  1.2 It is the responsibility of the customer to determine their own suitability and readiness for enrolling in the Studio.
  1.3 The customer acknowledges that results may vary and are dependent on their personal efforts, application, and circumstances.
2. Payment:
  2.1 The Studio offers payment in full or payment plans for the course fee.
  2.2 The customer agrees to pay the course fee as per the selected payment plan.
  2.3 Payment plans must be paid in full regardless of participation, and failure to do so may result in debt collectors enforcement and additional costs incurred by the customer.
  2.4 If payments plans fail, course access will be revoked without warning and no refunds given on payments made to date.
3. Refunds and Cancelations:
  3.1 The course or purchase fee is strictly non-refundable, we are a business to business provider.
  3.2 Once enrolled / purchased, the customer is fully responsible for the full payment of the course fee, regardless of completion or participation in the course.
  3.3 Digital products and events are also strictly non-refundable.
4. Intellectual Property:
  4.1 All course materials, including but not limited to videos, audios, texts, documents, and any other content provided by the Studio, are the intellectual property of the Company.
  4.2 The customer agrees not to reproduce, distribute, modify, or create derivative works of the course materials without prior written consent from the Company.
PRACTICAL SESSION MODELS
• The model numbers each day will depend on availability, clinical indications presented and cancellations on the day.
• No refunds are given due to lack of model availability however alternative practical sessions will be arranged on a case by case basis.
• Specific treatment areas cannot be guaranteed as this is based on clinical indications presented on the day.
• A delegate is able to bring their own models however treatments performed on them will not be exclusive to the delegate.
• A delegate is responsible for the after care and follow ups of any models brought in by themselves.
• Models brought in by delegates are charged the same as the standard model pricing, which can vary at The Studio by MB’s discretion
• Model after care is the joint responsibility of the delegate and their group on the day, and the trainer on the day, and they are expected to assist with management of the complication as part of the learning process.
IMPORTANT: ALL PRACTITIONERS NEED TO BE BE UPTO DATE WITH THEIR RELEVANT REGULATIONS
We endeavor to keep you informed of any industry updates that we become aware of, however, training providers are not obliged to inform candidates of regulated activities and they should seek independent advice from their regulatory body should they have any questions.
If you provide cosmetic and aesthetic services, you need to be conscious of your obligations, even if the legislation and guidance is not clear.
It is best to err on the side of caution. If there is any doubt as to whether the service you or your organisation provide requires you to be CQC registered, you should contact CQC to make an enquiry and record their response in writing.
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Modifications and Amendments:
The Studio reserves the right to modify, amend, or update these terms and conditions at any time without prior notice.
The customer agrees to review the terms and conditions periodically and be bound by the latest version.
Reasonable changes to the course schedule may also be made at any time without prior warning.