Can I return my item?
Yes, you can return any items to us within thirty days of receiving your order. When making a return we request that these items are returned unused in their original condition together with their original packaging.
How do I make a return?
Having made contact with us package your item carefully. Please take time to ensure that you have included the complete item and its original packaging as we cannot make refunds if items or packaging are missing or if the item is otherwise not suitable for resale.
Please include your name and address or a copy of the invoice to ensure we can process your refund quickly on receipt. Send your parcel to the following address:
Makeup Bayy – The Academy, Unit 11, Blue Chip Business Park, Atlantic Street, Altrincham, WA14 5DD
Please note that before refunds can be processed all items are examined. If items have been used or damaged due to negligence or misuse we will be unable to restock the item and no refund will be made. In such circumstances the item will be returned to you.
When returning items we strongly advised that you use a Recorded Delivery Service, as ‘proof of shipping’ is not proof of receipt. Such services also include insurance to cover the item in the event of loss or damage
Can all items be returned?
We can only refund goods that have not been used, or defective items (If an item is returned and deemed not to be defective we are unable to offer a refund). We cannot accept returns for used or opened goods.
In respect of Lotion Products including such products as Lash Lift/Brow Lamination Lotions, Adhesives or Gel Removers, they must be returned for testing (by the manufacturer) before any refund is made. If the manufacturer deems the product to be faulty a full refund will be processed, or a replacement item sent (to the same value). If the Manufacturer deems the product to be non-faulty then you have the option of us returning the product to you. Please note the testing process may take up to 3 weeks to complete.
How and when will I be refunded?
Following receipt and examination of the item we aim to complete the process within 1-3 days although during seasonal periods this may take a little longer. You will be refunded by the same means by which you paid us when you purchased the item.
Any other questions?
Email us if you have any queries or are still unsure as to how it all works at info@makeupbayy.co.uk
Course Cancellation & Refund Policy
We offer a 14 day money back guarantee on our courses and a refund will be issued if:
- you have requested it within the 14 day cooling off period;
- you have not completed (or attempted to complete) the course(s) and any assessments;
- you have not received a Certificate of Achievement or Statement of Participation (whether digital or physical) on the course.
The 14 day cooling off period begins from the day you made the purchase.
Once your access to the paid course run has been removed, you will not be able to access any part of the course, take part in any tests, or receive a digital or printed certificate for the course run. The course is deemed to have commenced as soon as the student accesses the on-line learning material. Accessing of the online learning resources provided to you through our online portal is logged by the system. It also acts to cease your cancellation period and will be seen as participation in the course. Subject to meeting the requirements, any agreed refund of fees would be minus our reasonable costs.
If you change your mind:
You are eligible for a full refund if you cancel your order as long as you have not completed (or attempted to complete) the course and any assessments
COVID-19: First and foremost it is important that we adhere to government guidelines. If we have to cancel your classroom training due to local lockdown or similar instructions by the government, we will not issue a refund but reschedule your course to a future date. If you train with us and immediately after training or within 4 weeks of training, you are unable to begin working as instructed by the government and unable to perform close contact treatments then we will invite you back for free refresher training on dates stipulated on our website at the time.
How to request a refund
To request a refund or cancellation, contact us at info@makeupbayy.co.uk with your email address and order number.
When and how we issue refunds
Upon determining that a cancellation or refund is due to you under these Terms, we will issue such refund or cancellation within 14 days of:
- our receipt of the returned Product(s); or
- our confirmation that such refund or cancellation is due to you otherwise than through return of the Products.
If you are entitled to a refund we will refund you on the credit card or debit card used by you to pay for the Product(s).
Under UK law, you may have the right to cancel or request a refund under certain circumstances, in accordance with this policy.
Email us if you have any queries or are still unsure as to how it all works at info@makeupbayy.co.uk