Refunds, Terms & Conditions

The Studio by MB

Please read these terms carefully before booking. By enrolling onto any course, you confirm that you have read, understood and agreed to be bound by the following.

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1. Booking Fees and Payments

All booking fees are non-refundable and non-transferable.

A booking fee secures your place and forms a legally binding agreement.

You may pay in full or via a payment plan. Regardless of payment method, the full course fee remains payable.

Failure to complete payments may result in:

• Removal from your course
• Loss of access to materials
• Outstanding balances being pursued

Missed instalments may incur a £25 administration fee.

We accept payments via bank transfer, card, Klarna, ClearPay and PayPal. These are third-party providers and not affiliated with The Studio by MB.

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2. Course Types (Important)

We deliver two types of training, and different terms apply:

CPD Courses

• Flexible, skill-based training
• Not regulated by an awarding body
• Access-based learning with practical completion deadlines

OFQUAL Regulated Qualifications (Qualifi)

• Nationally recognised qualifications
• Registered with an awarding body
• Structured learning with assessment and verification
• Legally binding once registered and cannot be cancelled

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3. Cooling-Off Period

A 14-day cooling-off period applies to individual bookings only.

CPD Courses

This is void immediately if:

• Any online content has been accessed
• Materials have been downloaded
• Assessments have been started

Approved refunds may be subject to:

• 25 percent administration fee
• Payment processing fees

OFQUAL Courses (Qualifi)

The cooling-off period does not apply once registration has been completed.

This is because:

• Enrolment fees are paid directly to the awarding body
• Registration cannot be reversed

Once registered:

• The course is non-refundable and non-cancellable
• Full payment remains due

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4. Course Timeframes and Access

CPD Courses

• Typically 12 months access unless stated otherwise
• Practical training must be completed within 18 months
• Accounts inactive for 12 months may be removed
• Re-enrolment required if access expires

OFQUAL Courses

• Fixed qualification timeframes, typically up to 12 months depending on level
• Structured deadlines, assessment and internal verification
• Extensions may be granted subject to fees and awarding body rules

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5. Cancellations and Amendments

All Courses

• Minimum 7 days’ notice required for date changes
• 25 percent admin fee applies
• Dates can only be changed once and are subject to availability
• Course places are non-transferable

CPD Courses

• Refunds only within cooling-off period (if unused)

OFQUAL Courses

• Cannot be cancelled once registered
• Full payment remains due

Failure to attend does not remove your obligation to pay the full course fee.

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6. Practical Session Cancellation

• 14 days or more: free reschedule
• 7 days or less: £150 rebooking fee
• Less than 24 hours or no show: no refund

Extenuating circumstances may be considered at our discretion.

If The Studio by MB cancels, alternative dates will be offered.

We are not responsible for travel, accommodation or loss of earnings.

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7. Course Delivery

We reserve the right to:

• Amend course dates, locations or content
• Reschedule training where required

Where changes occur, an alternative date will be offered. Refunds are not issued for rescheduled courses.

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8. Attendance and Professional Conduct

You must:

• Arrive on time
• Wear professional attire
• Follow clinic and safety procedures
• Treat staff and learners respectfully

We reserve the right to remove any learner for:

• Unsafe practice
• Disruptive behaviour
• Breach of policies

Removal is without refund, and outstanding fees remain payable.

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9. Assessments and Competency

CPD Courses

• You must demonstrate safe and competent practice
• Certification may be withheld if standards are not met

OFQUAL Courses

• You must meet awarding body assessment criteria
• Work is subject to internal and external verification
• Certification may be withheld if requirements are not met

Reassessment fees may apply:

• Exams: £200
• Assessment days: up to £500

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10. Academic Integrity (AI and Plagiarism)

All work must be your own.

AI may only be used where permitted and must be declared.

Misconduct may result in:

• Resubmission
• Grade caps
• Removal from the course

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11. Online Learning and Access

Login details must not be shared.

Any breach may result in immediate removal without refund.

All materials remain the intellectual property of The Studio by MB and must not be copied, shared or resold.

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12. Insurance and Regulation

You are responsible for:

• Ensuring you can obtain insurance
• Understanding your regulatory requirements

No refunds will be issued if:

• You cannot obtain insurance
• Your insurer declines cover

The Studio by MB:

• Does not determine your eligibility to practise
• Does not provide regulatory approval
• Accepts no liability for regulatory outcomes

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13. Models

Models may be provided where possible but are not guaranteed.

You may be required to provide your own models.

Model fees are non-refundable.

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14. Regulated Course Enrolment (Qualifi)

You must provide:

• Valid photo ID
• Required certificates

Registration is only completed once documents are approved.

Once registered:

• Courses cannot be cancelled
• Full payment remains due

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15. Complaints and Appeals

All complaints must be submitted in writing to:
info@makeupbayy.co.uk

Complaints and appeals are handled in line with our internal policies and procedures.

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16. Data Protection

We comply with UK GDPR and Data Protection legislation.

Your data is stored securely and used only for training, certification and communication purposes.

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17. Health, Safety and Safeguarding

All learners must follow:

• Health and safety procedures
• Infection control standards
• Safeguarding expectations

Incidents must be reported immediately.

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18. Liability

We are not liable for:

• Loss of earnings
• Travel or accommodation costs
• Indirect or consequential losses

We are not responsible for misuse of techniques taught.

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19. Force Majeure

We are not responsible for delays or cancellations caused by events outside our control, including:

• Severe weather
• Illness
• Government restrictions

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20. Agreement

By booking, you confirm that you:

• Understand the difference between CPD and OFQUAL courses
• Accept the terms that apply to your chosen course
• Agree to be bound by these terms

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21. Updates

We reserve the right to amend these terms at any time. The latest version will apply.

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Contact

The Studio by MB
35a–39 Church Road, Gatley, SK8 4NG
info@makeupbayy.co.uk
07498 070505