T&Cs & Returns

Can I return my item?

Yes, you can return any items to us within thirty days of receiving your order. When making a return we request that these items are returned unused in their original condition together with their original packaging.

How do I make a return?

Having made contact with us package your item carefully. Please take time to ensure that you have included the complete item and its original packaging as we cannot make refunds if items or packaging are missing or if the item is otherwise not suitable for resale. 

Please include your name and address or a copy of the invoice to ensure we can process your refund quickly on receipt. Send your parcel to the following address:

The Studio by Makeup Bayy – The Academy, 39 Church Road, Gatley, Cheshire, SK8 4NG

Please note that before refunds can be processed all items are examined. If items have been used or damaged due to negligence or misuse we will be unable to restock the item and no refund will be made. In such circumstances the item will be returned to you.

When returning items we strongly advised that you use a Recorded Delivery Service, as ‘proof of shipping’ is not proof of receipt. Such services also include insurance to cover the item in the event of loss or damage

Can all items be returned?

We can only refund goods that have not been used, or defective items (If an item is returned and deemed not to be defective we are unable to offer a refund). We cannot accept returns for used or opened goods. 

In respect of Lotion Products including such products as Lash Lift/Brow Lamination Lotions, Adhesives or Gel Removers, they must be returned for testing (by the manufacturer) before any refund is made.  If the manufacturer deems the product to be faulty a full refund will be processed, or a replacement item sent (to the same value).  If the Manufacturer deems the product to be non-faulty then you have the option of us returning the product to you. Please note the testing process may take up to 3 weeks to complete.

How and when will I be refunded?

Following receipt and examination of the item we aim to complete the process within 1-3 days although during seasonal periods this may take a little longer. You will be refunded by the same means by which you paid us when you purchased the item.

Any other questions?

Email us if you have any queries or are still unsure as to how it all works at info@makeupbayy.co.uk

Course Cancellation & Refund Policy

We offer a 14-day money back guarantee on our courses and a refund will be issued if:

  • you have requested it within the 14-day cooling-off period;
  • you have not completed (or attempted to complete) the course(s) and any assessments;
  • you have not received a Certificate of Achievement or Statement of Participation (whether digital or physical) on the course.

The 14-day cooling-off period begins from the day you made the purchase.

Please ensure you can get insurance before purchasing the course, we do not offer refunds after the course if you can not obtain insurance or if you change your mind.

It is each delegate’s own responsibility to source adequate insurance cover after the training has been completed, in order to practice.

The Studio by Makeup Bayy The Academy reserve the right to withhold certificates of attendance from any delegate whom they deem not suitable to practice. We try very hard to ensure everyone passes the courses. We must always hold client safety at the top of our priorities.
 If you require further training, you will pay the full cost to return, and no refunds are given.

Once your access to the paid course run has been removed, you will not be able to access any part of the course, take part in any tests, or receive a digital or printed certificate for the course run. The course is deemed to have commenced as soon as the student accesses the on-line learning material. Accessing of the online learning resources provided to you through our online portal is logged by the system. It also acts to cease your cancellation period and will be seen as participation in the course. Subject to meeting the requirements, any agreed refund of fees would be minus our reasonable costs. 

If you change your mind:

You are eligible for a full refund if you cancel your order as long as you have not completed (or attempted to complete) the course and any assessments

COVID-19:  First and foremost it is important that we adhere to government guidelines.  If we have to cancel your classroom training due to local lockdown or similar instructions by the government, we will not issue a refund but reschedule your course to a future date.  If you train with us and immediately after training or within 4 weeks of training, you are unable to begin working as instructed by the government and unable to perform close contact treatments then we will invite you back for free refresher training on dates stipulated on our website at the time.

How to request a refund

When requesting a refund, there are a few important steps to follow to ensure a smooth process. The first step is to direct your request to the appropriate channel, in this case, contacting us at info@makeupbayy.co.uk. Ensure that you include your email address and order number in order to provide the necessary information for us to locate your purchase. When composing your email, it is recommended to be clear and concise about your refund request. Provide a brief description of why you are requesting a refund, we will then check your request is for a valid reason. Including this information will help the us to understand your issue and respond more effectively.

When and how we issue refunds

Upon determining that a cancellation or refund is due to you under these Terms, we will issue such refund or cancellation within 14 days of:

  • our receipt of the returned Product(s); or
  • our confirmation that such refund or cancellation is due to you otherwise than through return of the Products.

If you are entitled to a refund we will refund you on the credit card or debit card used by you to pay for the Product(s).

Under UK law, you may have the right to cancel or request a refund under certain circumstances, in accordance with this policy.

Email us if you have any queries or are still unsure as to how it all works at info@makeupbayy.co.uk

• The model numbers each day will depend on availability, clinical indications presented and cancellations on the day.
• No refunds are given due to lack of model availability however alternative practical sessions will be arranged on a case by case basis.
• Specific treatment areas cannot be guaranteed as this is based on clinical indications presented on the day.
• A delegate is able to bring their own models however treatments performed on them will not be exclusive to the delegate.
• A delegate is responsible for the after care and follow ups of any models brought in by themselves.
• Models brought in by delegates are charged the same as the standard model pricing, which can vary at The Studio by MB’s discretion
• Model after care is the joint responsibility of the delegate and their group on the day, and the trainer on the day, and they are expected to assist with management of the complication as part of the learning process.

We endeavor to keep you informed of any industry updates that we become aware of, however, training providers are not obliged to inform candidates of regulated activities and they should seek independent advice from their regulatory body should they have any questions.

If you provide cosmetic and aesthetic services, you need to be conscious of your obligations, even if the legislation and guidance is not clear.

It is best to err on the side of caution. If there is any doubt as to whether the service you or your organisation provide requires you to be CQC registered, you should contact CQC to make an enquiry and record their response in writing.